Important notice for free users: if you need a faster response to your question or need urgent help with an issue, please consider buying our Premium version.

Choose the type of your message below, to display the appropriate form:

Please use the WordPress forums to ask questions, we will reply there.

Premium users

Use this form if you are a Premium user of MailPoet and have questions or issues with the plugin. Note that ONLY email addresses associated to a MailPoet Premium account can contact us via this form.
  • This will help us quickly identify your need.
  • We would love to know who we are talking to, not the name of your company or website.
  • Please use the email address that you used to purchase your Premium license.
  • The website with MailPoet installed, that you are facing issues with.
  • Where your Website is hosted at. Examples: GoDaddy, MediaTemple, DreamHost, BlueHost, etc...
  • This will help us diagnose your issue.
  • Go to MailPoet's Settings page and check the Send With... tab. What option is selected?
  • Please use the field above to detail your question/message/error to us.
  • Feel free to send us some images to help us better identify your issue
    Drop files here or
    Accepted file types: jpg, gif, png, pdf, tiff, bmp.

Sales and Pre-Sales Questions

Use this form ONLY if you have problems with the Activating or Renewal process. Or if you want a refund. We will only answer Sales related questions here.
  • This will help us quickly identify your need.
  • Not your company or website name
  • We will use this email address to reply back to you.
  • The website with MailPoet installed, that you are facing issues with.
  • Please use the field above to detail your question/message/error to us.

Patience is a virtue. Read this article to understand why you should not send the same message to us twice.