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We answer within 24h, weekends included.

  1.  Premium users get priority.
  2. We answer about 60 users per day. See infograph.
  3. We have 2 friendly support staff full time.
  4. Can’t drag and drop? 99% of the time, this is the problem.
  5. We have nearly 100 articles in our knowledge base.
  6. We always reply! Please don’t send repeated emails asking for status.

We are already working on a fix for the TinyMCE issue of WordPress 3.9, rest assured, one of those fixes is already out on the version 2.6.4 (for post editor screen) and the other one will be out on the version 2.6.5 (for our own newsletter editor).