Our Support Team, from the left to right: Funchal, Kim, Rocío, Ehlers (Keifer and Valério not on the photo)
We answer Free users within 24h and Premium users within 12h, Monday to Friday.
- Four staff answer about 60 users per day. See infograph.
- Can’t drag and drop? 99% of the time, this is the problem.
- We have nearly 100 articles in our knowledge base.
- This is how our support system works, please wait until you get an answer!
- We’ll reply to your question below by email, we don’t have another ticket system!