We answer Free users within 48h and Premium users within 24h, Monday to Friday.
- Three staff answer about 60 users per day. See infograph.
- Can’t drag and drop? 99% of the time, this is the problem.
- We have nearly 100 articles in our knowledge base.
- This is how our support system works, please wait until you get an answer!
- We’ll reply to your question below by email, we don’t have another ticket system.
Our contact form was malfunctioning from the 23rd of October until the 31st. If you sent us an email during that period and didn’t get an answer yet, we most likely haven’t received your email. Please contact us again. Sorry for the inconvenience.